At Standard Chartered Bank, we are committed to providing you with the best service experience. We know that despite our best efforts, you may occasionally have a concern that you would want to share with us. We promise to address all your concerns promptly, efficiently and with utmost courtesy & fairness. We believe this gives us the opportunity to continually improve the quality of our products and services.
Our service has not met your expectations?
If you have experienced service that has failed to meet your expectations, please express your concerns to us in any of the following manners:
Talk to us:
•Visit any of our Branches & speak directly to a service staff
Most issues can be resolved quickly and easily by simply speaking with our Customer Service Executives at the Branches or the 24-hour Contact Centre. If the issue cannot be solved on the spot, you'll be given a Reference Number as an acknowledgement and informed of a timeline for resolution.
If your concern has not been resolved to your satisfaction, you can also ask to speak to a Senior Officer present at that Branch or at the Contact Centre.
Write to us:
•Send your letter to:
Service Quality Unit
Standard Chartered Bank
67 Gulshan Avenue, Dhaka 1212
•E-mail us at: firstname.lastname@example.org
How long will a resolution take?
We aim to resolve your concern within the shortest possible time-frame. If we are unable to do so, we shall immediately provide you with a Reference Number and get back to you within 5 business days.
In exceptional circumstances where your concern is particularly complex, the resolution may take longer. We shall keep you informed until your concern has been resolved.
Not happy with our resolution to your concern?
If you are not entirely satisfied with the response received from our staff at the Branch or the 24-hour Contact Centre, please do write to our Service Quality Unit using the Reference Number provided to you earlier. When writing to us, please also mention your full account number with details of your concern and a telephone number where you can be reached.
Our Service Quality team is specially trained and empowered to objectively investigate into your concern and provide a fair and reasonable outcome.
***Always ready to listen***
We are committed to providing you with the best service experience